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Returns/Exchange Policy

RETURNS/EXCHANGE POLICY

If you aren’t 100% satisfied with your purchase, you may return your order within 30 days (from the date of delivery) for a complete refund. We regretfully cannot cover return shipping costs or refund the original shipping charges unless the return was due to our error. Products must be returned in new/unopened condition. If your product arrived either damaged or defective, please contact us right away.

  1. Contact us to receive return instructions and address.
  2. Ship us the item(s)s to be returned inside the original packaging, including any associated free products or gifts. Please allow 1-2 weeks for receipt of the return.
  3. Once we have received your package, your refund will be issued in the original payment method within 2-5 business days.
  4. All refunds are made to the original form of payment including credit card, Paypal, after pay or store credit.
  1. Contact us regarding your return and we will givr you instructions on how to return your items to us.
  2. The items must be returned in-store within 30 days of the purchase date.

Sadly, we are unable to offer exchanges, but will be glad to assist you in returning your order and assisting you to complete your new order using store credit. If you would like to return your item(s) and obtain a store credit it must be done within 30 days ( from the date of delivery). The process is as follows:

  1. Contact us to receive return instructions and address.
  2. Ship us the returned item(s) with the original packaging, including any free gifts or products.
  3. Once we have received your package we will issue you with a discount code/store credit to re purchase alternative items.

We strive to ensure that every single order arrives perfectly but in the event, that you have any issues please do not hesitate to contact us by email at frontdesk@indulgences.com.au. Alternatively you may phone us on (02) 49625002.

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