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Returns/Exchange Policy

RETURNS/EXCHANGE POLICY

If you aren’t 100% satisfied with your purchase, you may return your order within 30 days (from the date of delivery) for a complete refund. We regretfully cannot cover return shipping costs or refund the original shipping charges unless the return was due to our error. Products must be returned in new/unopened condition. If your product arrived either damaged or defective, please contact us right away.

  1. Contact us to receive return instructions and address.
  2. Ship us the item(s)s to be returned inside the original packaging, including any associated free products or gifts. Please allow 1-2 weeks for receipt of the return.
  3. Once we have received your package, your refund will be issued in the original payment method within 2-5 business days.
  4. All refunds are made to the original form of payment including credit card, Paypal, after pay or store credit.
  1. Contact us regarding your return and we will givr you instructions on how to return your items to us.
  2. The items must be returned in-store within 30 days of the purchase date.

Sadly, we are unable to offer exchanges, but will be glad to assist you in returning your order and assisting you to complete your new order using store credit. If you would like to return your item(s) and obtain a store credit it must be done within 30 days ( from the date of delivery). The process is as follows:

  1. Contact us to receive return instructions and address.
  2. Ship us the returned item(s) with the original packaging, including any free gifts or products.
  3. Once we have received your package we will issue you with a discount code/store credit to re purchase alternative items.

We strive to ensure that every single order arrives perfectly but in the event, that you have any issues please do not hesitate to contact us by email at frontdesk@indulgences.com.au. Alternatively you may phone us on (02) 49625002.

HOW TO REQUEST A RETURN AND REPLACEMENT:

If a product you receive:

  • is damaged during shipment; or
  • arrives after its expiration date; or
  • is not what you ordered;

Please be sure to let us know about it within 7 days of purchasing it, we will send you a replacement within 3-5 business days, at no charge. When we send you are replacement, if applicable, we may also refund the delivery/return charges to return the original product you received.

HOW TO REQUEST A FULL REFUND:

If the product is unsealed or otherwise broken we will happily meet our legal obligations which may include refunding the purchase price and delivery/return charges if applicable or providing a replacement product provided the item is returned within 10 days with proof or purchase.

HOW TO BEGIN PROCESSING A RETURN OR REFUND:

To begin processing any type of return or refund, please email our Customer Service team by filling out our ‘Contact Us‘ form, and provide:

  • your name;
  • your contact phone number;
  • the order number;
  • the address you want the replacement delivered to (if applicable);
  • the bank account you want the refund paid back into (if applicable);
  • and the reason for returning the product (if applicable).

Once a member of our team has received your return or refund request, they will contact you within 24 hours (email or phone) and let you know the outcome of your request and when you should expect delivery of the replacement product or your refund.

WHAT HAPPENS IF I RECEIVE THE WRONG PACKAGE?

If the wrong package is delivered to you please contact us immediately and make us aware of the problem, being sure to let us know what package you did receive (customer details). You are then entitled to keep the package and its contents. We will then arrange for your correct package to be delivered to you as fast as possible via a courier, while you kick back and enjoy the free products.

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