‘Us’, ‘Our’ and ‘We’ means Indulgences Skin Health Pty Limited, (ABN 11 606 397 880), trading as Indulgences.
‘Consumer’ means you, the individual who is utilising Indulgences to provide you with a service;
‘Product’ means anything purchased from Indulgences e-Commerce website, including sunscreen, skin care, candles, supplements, etc.;
‘Order’ means the order you have placed with us;
‘Head office’ means The Junction store location, 1/9 Kenrick St, The junction, NSW, Australia 2291 ;
‘Website’ means https://indulgences.com.au;
‘Transaction’ means you placing an order via our website for which we have received monetary reward
Before you place an order with us
You agree, and warrant that: you have the legal capacity to enter into a contract for the purchase of our product, and; you are over the age of 18 years.
You warrant that you are not permitted to purchase any items for re-sale.
You agree that we are not a manufacturer of the products being sold on our website and are therefore not liable for any adverse reactions or injuries sustained by you, or any other person you provided your purchased products to, following the consumption or use of those products.
You agree that the directions for consumption provided to you on our website are meant as guidelines only and you should always consult your doctor and other health professionals before consuming any supplement or vitamin product.
Your purchase with us
After you have completed the steps required by our website to place your order you will then receive a confirmation email advising that your order has been received.
Payment must be made at the time of check-out. Failure to make payment will not allow your order to be placed and your products to be shipped.
If you have placed an order for a particular product that we do not have in stock, you will be contacted by e-mail or phone and invited to submit an alternate choice.
The price of our products includes GST.
We reserve the right to review the pricing of our products. For any price increases, the prices will be updated accordingly on our website.
Delivery to Metro, Remote & Regional Areas (Sendle)
Our primary method of delivery is to send our products via Sendle within 24-48 hours (on business days only) of receiving an order and confirmation of payment. Once the orders are picked up by a Sendle courier, it takes between 1-3 business days for the orders to arrive at the customer’s designated delivery address, depending on their location. The average time-frame for delivery is within 48 hours on business days. During this delivery window, we cannot guarantee a specific time or date for delivery as we are not provided with this information from Sendle. The exact time and date is dependent on the courier’s workload and is out of our control.
Sendle will attempt to deliver the customer’s order to the address specified by the customer during checkout. The customer, or someone known to the customer, will need to be present at the address in order to receive the order and sign for it. If Sendle attempt to deliver the order and there is nobody available to receive and sign for the order, and an authority note has not been given to The Supplement Stop to have the parcel left at the address, the Sendle courier will leave a note that directs the customer to contact Sendle to inform them as to where and when they would like the order sent upon a second attempt at delivery. It is the customer’s responsibility to contact Sendle and organise a second delivery attempt.
Ownership of the product passes to you (as the consumer), on receipt of the products.
After you have placed your order, if you change your mind about when you want the order to be delivered, or the product/s chosen, please inform our head office immediately. Additional charges may be applied.
We may require the person taking delivery of your products to provide the relevant identification so that we are satisfied that we are delivering your product to the correct address.
We do not accept any liability or responsibility for incorrectly supplied delivery details.
New Customer Discount
New customers who register an account on the website and complete their first order will receive 5% off their cart when they enter the coupon code emailed to them upon registration.
Note: The customer cannot use the ‘New Customer Discount’ and the ‘Returning customer Discount’ at the same time.
Free Shipping Discount
Customers who add over $150 worth of product to their cart will automatically receive free shipping during checkout.
Please review our Returns and Refunds Policy.
Risk and title
Our products are your risk from the time of delivery.
Ownership of the products passes to you when we are in receipt of full payment from you, in accordance with the payment provisions as set out on our website.
Warranty and Guarantee
Our products comply with the guarantees and warranties that are mandatory in accordance with Australian Consumer Law.
You are entitled to a refund or replacement. You are entitled to a refund for a major failure, and you are entitled to a replacement if our products fail to be of an acceptable quality.
We guarantee that our products are of an acceptable quality, are fit for their purpose and that they match their description.
Limitation of liability and your use of our website
Our website is governed by the laws of New South Wales, and upon entering and accessing our website, you warrant that you agree to same.
It is a condition of your use of our website that we will not be liable for any loss or damage, (howsoever caused, including and not limited to your negligence, personal injury, death, damage, loss of property, damage to your computer, loss of your computer’s data), and whether or not that loss is a result of your contract or implied contract with Indulgences.
You must ensure that you take reasonable precautions when accessing our website to protect yourself from viruses or other interference that has the propensity to damage your computer or device otherwise.
We reserve the right to vary and or amend the Terms and Conditions from time to time.
Your purchase and interaction with us is subject to the Terms and Conditions that are in force at that time.
Any changes or amendments to the Terms and Conditions will be published on our website accordingly, together with the date that the Terms and Conditions were updated.